Privacy Policy

Last updated: 1 October 2026

Laptop Specialists takes your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or our laptop and computer repair services.

For the purposes of UK data protection law, the data controller is Adam Walsh, trading as Laptop Specialists.

Website: laptopspecialists.co.uk

Information we collect

When you contact us, make an enquiry, book a repair or use our services, we may collect information including:

Your name
Postal or collection/delivery address
Email address
Telephone number
Information about your laptop, computer or other device
Details of the fault or repair required
Repair history, quotations, invoices and correspondence with you
Delivery, collection and tracking information where applicable

Our website may also automatically collect limited technical information such as your IP address, browser type and information about how the website is accessed. This may be collected through standard website logs, security systems or cookies.

Why we use your information

We only use personal information where we have a lawful reason to do so.

We may use your information to:

Respond to enquiries
Diagnose, quote for and carry out repairs
Contact you about the progress of your repair
Arrange collection or return of equipment
Take and record payments
Provide invoices and maintain business records
Provide after-sales support and warranty services
Prevent fraud, spam and misuse of our website
Maintain the security of our website and IT systems
Meet our legal, tax and accounting obligations

Where you ask us to provide a repair or related service, we generally process the information necessary to provide that service because it is required to perform, or take steps towards entering into, a contract with you.

We may also process information where necessary for our legitimate business interests, such as maintaining security, dealing with enquiries and keeping appropriate business records.

Where the law requires us to retain information, we process it to comply with our legal obligations.

Information stored on devices sent for repair

Computers and storage devices submitted for repair may contain personal files and other information belonging to you.

We do not intentionally access your personal files unless this is reasonably necessary to diagnose a fault, test the computer, recover data or carry out work you have requested.

For example, it may sometimes be necessary to start Windows, test user functions or access parts of the operating system to confirm that a repair has been successful.

We will only access information to the extent reasonably necessary to provide the requested service.

You should back up important information before sending a device for repair whenever possible.

Passwords and login details

In some circumstances, we may need a device password, PIN or other login information to test or repair your computer.

Any login information supplied to us will only be used where necessary to carry out or test the requested work. We do not use this information for any unrelated purpose.

You should change any password supplied to us after the repair has been completed if you have concerns about its continued use.

Sharing your information

We do not sell your personal information.

We may share limited information with third parties where reasonably necessary to provide our services. This can include:

Couriers and postal services for collection and return of equipment
Payment processors
Website hosting and email providers
IT and website security providers
Accountancy or bookkeeping services
Suppliers where information is required to obtain or supply a particular part or service
Government, regulatory or law-enforcement authorities where we are legally required to provide information

We only provide third parties with information that is reasonably necessary for the relevant purpose.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax and warranty requirements.

Enquiries that do not result in a repair may be deleted when they are no longer required.

Repair records, invoices and associated transaction information may need to be retained for longer periods for tax, accounting, warranty and legal purposes.

Information stored temporarily for a repair will be deleted when it is no longer reasonably required.

Website forms

Information submitted through forms on laptopspecialists.co.uk is used to respond to your enquiry, arrange a repair or provide the service you have requested.

Please do not enter passwords, banking details or other unnecessary sensitive information into a general website enquiry form.

Cookies

Our website may use cookies and similar technologies that are necessary for the website to function correctly, maintain security and remember certain preferences.

Some third-party services embedded in the website may also use cookies.

Where consent is legally required for non-essential cookies, these cookies should not be activated until you have provided the appropriate consent.

You can also control or delete cookies through your web browser settings.

Website security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no website, email service or method of electronic storage can be guaranteed to be completely secure.

Your data protection rights

Under UK data protection law, depending on the circumstances, you may have rights including:

The right to ask for a copy of the personal information we hold about you
The right to ask us to correct inaccurate information
The right to ask us to delete your personal information in certain circumstances
The right to ask us to restrict the processing of your information in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on your consent

Not every right applies in every situation. We may also need to retain certain information where we have a legal obligation or another lawful reason to do so.

To exercise your rights, please contact Laptop Specialists using the contact details on our website.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information about your data protection rights is available from the ICO.

External links

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those external websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will be published on this page with the date it was last updated.

Contact

If you have a question about this Privacy Policy or how your personal information is handled, please contact:

Adam Walsh
Trading as Laptop Specialists
Website: laptopspecialists.co.uk

You can contact us using the contact details or contact form provided on our website.